Did you know that the London School of Economics found a positive correlation between revenue and the Net Promoter Score? This is because your relationship with clients doesn't end with the sale. What you do after helps with client retention and loyalization. An NPS automation is an easy and efficient way to know how to adapt your communication and offers according to client preferences.
An NPS form sent through a newsletter gives you the necessary data to understand if clients are happy, if there is room for improvement or if they had an unpleasant experience. Based on this information, you can send personalized emails through which you can cross-sell and upsell or transform skeptics into fans. Also, a negative NPS review allows you to see what doesn't work and what can be improved.